Frequently Asked Question

  • What can Suvenia.com do for me?

    Suvenia.com allows you create giveaways for all occasions or order souvenirs from your favourite brands. Suvenia.com is a trademark of Lasiko.

    Log on Suvenia.com: We have different Stores, select a product of your choice e.g. Face caps, Mugs, T shirts, and other amazing print products

  • Can I buy single product on the company store?

    Yes, you can buy a single product.

  • Can I have my store on Suvenia.com?

    Yes, and it is free.

  • Product Categories you will find on Suvenia.com?

    T Shirts, Mugs, Hoodies, Face caps, Snap backs, Sweat shirts

  • What methods of payment do you accept?

    1. Cards – MasterCard, Visa, Verve

    2. Internet banking using a hardware device (token). We connect you directly to the internet banking page of your choice at checkout.

  • Shipping

    We deliver to 36 states in Nigeria and Internationally with our trusted courier services

  • Delivery Time

    3-5 working days.

  • Refund

    We source for quality souvenirs and we would be sad when an item(s) is returned.

  • Print Quality

    We accept Adobe Illustrator files (vector art with paths) in an AI or EPS format with all fonts converted to outlines. We will accept vector PDFs and Jpeg.

  • Print Quality

    We accept Adobe Illustrator files (vector art with paths) in an AI or EPS format with all fonts converted to outlines. We will accept vector PDFs and Jpeg.

  • Product Quality

    100% genuine materials.

  • Promotions

    For our loyal customers, coupons are given them to shop more or give anyone who would want any of our product.

  • Customer User Dashboard

    Every Customer is entitled to his/her own page and it is confidential.

  • Can I buy Bulk product on the company store?

    Yes, you can.

  • Can I order offline?

    Yes, you can by phone 09092223340 or Email at Sales@suvenia.com.

  • How do sellers get their royalties?

    Sellers get their royalties at the end of each month.

  • Legal

    Before the creating of a store, Suvenia.com and the store signs a legal document stating all the rules and regulations, Royalties etc.

  • Marketing

    Both parties are required to do this because they all have their customers.

  • Sellers Dashboard

    Every seller as his/her own dashboard where sales can be monitored.

  • Can I change or cancel my order after I have placed it?

    We are unable to make any changes to your order once production has begun. However, you may cancel your order at a 5% cancellation fee prior to approval of your proof, and 10% if you decide to cancel after. Please keep in mind that we send an email containing an artwork proof within 24 hours after your order is placed.

  • What if I’m unhappy with my order?

    If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact our Customer Care Representative and we’ll rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned.

  • Do You Offer Rush Service?

    Rush service is an old way of thinking at Quality Logo Products. All you need to do is choose a delivery date for your items, and we promise to take care of everything else! We will make sure you get your products exactly when you need them.


© 2017 Suvenia.com